Responsible Gaming
at bounce88

1 Our Commitment to Responsible Gaming

bounce88 believes that gambling should be an enjoyable leisure activity — one that players across Bangladesh engage in freely, knowingly, and within their means. We are firmly committed to maintaining a platform environment where responsible gaming is not an afterthought but a foundational operating principle embedded in every aspect of our service.

Our responsible gaming framework covers five key areas: age verification to prevent underage gambling, player-controlled spend and time limits, short-term time-out and long-term self-exclusion tools, active monitoring of play patterns for signs of problem gambling, and clear signposting to professional support services for anyone who needs help.

We acknowledge that a small number of players may experience difficulties in controlling their gambling. bounce88 takes this seriously. We do not want the revenue generated from players who are gambling beyond their means. If gambling is causing financial, emotional, or social harm to you or someone you know, we urge you to use the tools on this page and to reach out to our support team at support@bounce88 — available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

2 Age Restriction and Verification

bounce88 operates a strict 18+ policy. Gambling is permitted only for adults aged 18 years and above. This is a non-negotiable requirement that applies to every player regardless of location within Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

During the account registration process, all players are required to confirm that they are 18 years of age or older. bounce88 further verifies age as part of our Know Your Customer (KYC) process, which requires submission of a valid National Identity Card (NID) or passport. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended and any funds held pending verification will be returned to the relevant payment method (bKash, Nagad, Rocket, or Upay) after review.

If you are aware of a person under 18 who has accessed or is attempting to access bounce88, please report this to our support team immediately. We treat all such reports as urgent and will act without delay.

Protecting Minors in Your Household

If you share a device with younger family members, we strongly recommend enabling parental control software on that device. Do not allow younger persons to know your bounce88 login credentials. Always log out of your account fully when you are not using the platform. bounce88 recommends the following practical measures:

• Use a strong, unique password that is not shared with any household member.
• Enable device screen lock and PIN protection on your smartphone or tablet.
• Do not save your bounce88 password in shared browsers or autofill apps accessible to minors.
• Use the platform's account security settings to enable two-factor authentication.

3 Deposit Limits

Deposit limits are one of the most effective tools for keeping gambling affordable and within your budget. bounce88 allows every registered player to set a personalised limit on how much they deposit into their account over a defined time period. Limits are denominated in Bangladeshi Taka (৳) and are applied across all payment channels including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

To set or modify your deposit limits, navigate to Account Settings → Responsible Gaming → Deposit Limits within your bounce88 account dashboard. If you experience any difficulty accessing this section, contact our support team at support@bounce88 and we will assist you promptly.

4 Time-Out and Cool-Off Periods

A time-out is a temporary suspension of your bounce88 account that you can activate yourself at any time. It is designed for players who feel they need a short break from gambling without taking the more permanent step of self-exclusion. During a time-out period, the following apply:

• Your account will be inaccessible for login.
• No deposits will be accepted through any payment channel (bKash, Nagad, Rocket, Upay, or card).
• All marketing and promotional communications will be paused.
• Any pending withdrawal requests will continue to be processed normally.
• Your account data and balance are preserved and will be available when the time-out expires.

Time-out periods available at bounce88 are 24 hours, 7 days, and 30 days. Once a time-out is activated, it cannot be cancelled early — the full duration must elapse before access is restored. This is a deliberate design feature to give the cool-off period genuine protective value.

How to Activate a Time-Out

If you are unable to access your account to activate a time-out, contact our support team directly at support@bounce88 and request an account suspension. We will action this without delay.

5 Self-Exclusion

Self-exclusion is a formal agreement between you and bounce88 that prohibits you from accessing gambling services on our platform for a defined extended period. It is the strongest protective measure we offer and is intended for players who feel their gambling is out of control or causing harm.

bounce88 offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent exclusion. During any self-exclusion period, the following protections apply:

• Your account is fully locked. Login attempts will be blocked.
• All deposit channels are closed. No transactions can be initiated.
• All marketing, bonus, and promotional emails and notifications are stopped immediately and permanently for the duration of the exclusion.
• Re-registration under any new account using the same identity details is blocked.
• Any balance remaining in your account at the time of exclusion will be returned to your registered payment method after the standard verification process.

Requesting Self-Exclusion

You can request self-exclusion directly through your account settings under Responsible Gaming → Self-Exclusion. Alternatively, send a request by email to support@bounce88 with the subject line "Self-Exclusion Request", including your registered email address and your preferred exclusion duration. Our team will activate the exclusion within one hour of receiving a valid request.

We strongly encourage any player considering self-exclusion to also seek support from independent organisations listed in the Support Resources section below. Self-exclusion from bounce88 is an important step, but professional support can provide additional help, guidance, and counselling.

6 Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious to the person experiencing it. bounce88 encourages all players to be aware of the following warning signs. If you recognise several of these patterns in your own behaviour — or in someone you know — it is important to take action early.

7 Self-Assessment Checklist

Answer the following questions honestly. If you answer "yes" to three or more of these statements, we strongly encourage you to activate one of the player protection tools listed on this page and to consider reaching out for professional support.

8 Support Resources and Contacts

bounce88's support team is your first point of contact for any responsible gaming concern. We are reachable 24 hours a day, 7 days a week, at support@bounce88. Our team is trained to handle responsible gaming requests sensitively and without judgement.

In addition to contacting us directly, we encourage players and their families to seek support from independent professional organisations. While Bangladesh's formal problem gambling support infrastructure continues to develop, the following resources offer help for behavioural addiction and mental health concerns: