Privacy Policy for
bounce88

1 Information We Collect

bounce88 collects personal data through several distinct channels — directly from you during registration and account use, automatically through your interactions with our platform, and occasionally from trusted third-party service providers involved in payment processing and identity verification. The categories of data we collect are described below.

1.1 Registration and Identity Data

When you create an account on bounce88, we collect the following information to establish and verify your identity and comply with our Know Your Customer (KYC) obligations:

• Full legal name as it appears on your official identification document.
• Date of birth — used to verify that you meet the 18+ age requirement.
• Email address — used for account communications, security alerts, and transactional notifications.
• Mobile phone number — registered in Bangladesh, used for account security and support contact.
• Residential address — city and district within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Cox's Bazar).
• Government-issued identification — National Identity Card (NID) number or passport details, collected during enhanced KYC verification.

1.2 Financial and Transaction Data

To process deposits and withdrawals, bounce88 collects data related to your payment activities. This includes mobile banking account references associated with bKash, Nagad, Rocket, and Upay transactions; bank card details (card number last four digits, expiry date — full card numbers are never stored on our servers); transaction amounts in Bangladeshi Taka (৳); transaction timestamps; and the history of deposits, withdrawals, and bonus credits associated with your account.

All financial data is handled in accordance with applicable payment security standards. bounce88 does not retain full payment card numbers or mobile banking PINs on its systems.

1.3 Behavioural and Usage Data

As you use the bounce88 platform, we automatically collect data about your interactions. This includes game session logs, betting history, wagering patterns, page navigation paths, session duration, login timestamps, and feature usage. This data is used for account management, responsible gaming monitoring, fraud detection, and platform performance improvement.

1.4 Device and Technical Data

We collect standard technical data from your device when you access bounce88. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), screen resolution, and referring URL. This data assists us in delivering a consistent mobile-first experience optimised for players across Bangladesh and in identifying suspicious or fraudulent access attempts.

2 How We Use Your Data

bounce88 processes personal data only where a lawful basis exists for doing so. Our primary purposes for processing personal data are set out below. Against each purpose, we have identified the lawful basis that supports it.

2.1 Account Management and Service Delivery

We use your identity and contact data to create and maintain your bounce88 account, authenticate your login sessions, process deposits and withdrawals in Bangladeshi Taka, settle bets and game outcomes, and deliver customer support. This processing is necessary for the performance of our contract with you as a registered player.

2.2 Identity Verification and Fraud Prevention

We process identity data, financial data, and technical data to verify your identity, comply with KYC requirements, detect and prevent fraudulent activity, investigate suspected collusion or bonus abuse, and comply with anti-money laundering obligations. This processing is necessary for compliance with legal obligations applicable to bounce88 and for the protection of our legitimate business interests.

2.3 Responsible Gaming Monitoring

We use behavioural and usage data to monitor patterns of play that may indicate problem gambling. Where our systems identify risk indicators — such as sudden large increases in wagering volume, extended uninterrupted play sessions, or self-exclusion requests — our responsible gaming team may intervene proactively. This processing is conducted in your vital interests as well as in the legitimate interests of bounce88 in operating a responsible and ethical platform. For further details, see our Responsible Gaming page.

2.4 Platform Improvement and Analytics

Aggregated and anonymised usage data is used internally to analyse platform performance, understand which features and game categories are most valued by our Bangladesh-based player community, and inform product development decisions. This processing is based on our legitimate interests in improving the bounce88 product and player experience.

2.5 Marketing Communications

Where you have provided explicit consent during registration or through your account communications preferences, we may send you promotional emails or in-platform notifications about bonuses, new game releases, seasonal promotions (such as Eid or Pohela Boishakh offers), and BPL or IPL cricket betting features. You may withdraw consent and opt out of marketing communications at any time by updating your account preferences or contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing conducted prior to withdrawal.

3 Data Sharing and Disclosure

bounce88 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, your financial transaction data is shared with the relevant payment processing infrastructure. For mobile banking transactions, this includes the systems operated by bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. For card transactions, data is processed via the Visa and Mastercard networks. Each of these providers operates under their own privacy and security obligations. bounce88 does not transmit more data to these providers than is strictly necessary to complete a transaction.

3.2 Identity Verification Providers

During KYC verification, identity documents and associated personal data may be shared with trusted third-party identity verification service providers contracted by bounce88. These providers are bound by strict data processing agreements and are not permitted to use your data for any purpose other than the verification service they provide to us.

3.3 Game Software Providers

Where you participate in games powered by third-party studio providers — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, or Spribe — limited session and account reference data may be shared with those providers to authenticate and record your game participation. This data sharing is technical in nature and does not include your full identity or financial records.

3.4 Legal and Regulatory Disclosure

bounce88 may disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory obligation. This includes disclosures in connection with anti-money laundering investigations, fraud prosecutions, or other lawful processes. We will notify you of such disclosures where we are legally permitted to do so.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of assets involving bounce88, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will provide notice to registered players and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this policy.

4 Cookies and Tracking Technologies

bounce88 uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. A cookie is a small text file placed on your device by our web server. The cookies we use fall into the following categories:

Most web browsers allow you to manage cookie settings through your browser preferences. Note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. For analytics and preference cookies, you may opt out without affecting your ability to place bets or access your account.

5 Data Retention and Storage

bounce88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The specific retention periods we apply are summarised below.

• Active account data (identity, contact, financial): Retained for the full duration of your account's active status, plus a minimum of five years following account closure, in compliance with anti-money laundering record-keeping standards.
• Transaction records: Retained for a minimum of five years from the date of each transaction to support financial audit, fraud investigation, and regulatory reporting requirements.
• Behavioural and game session data: Retained for up to three years from the date of each session for responsible gaming monitoring, dispute resolution, and platform analytics purposes.
• Customer support communications: Retained for up to two years from the date of last interaction, or longer where required for the resolution of an ongoing dispute or legal proceeding.
• Marketing consent records: Retained for the duration of your marketing consent status plus one year following withdrawal of consent, as evidence of the consent given.

Data that is no longer required for any of the above purposes is securely deleted or anonymised so that it can no longer be associated with any individual player. bounce88 servers are hosted in a secure environment with restricted physical and digital access controls.

6 Your Privacy Rights

As a registered player on bounce88, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at support@bounce88. We will respond to all valid requests within a reasonable timeframe and without undue delay.

7 Data Security Measures

bounce88 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our principal security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bounce88 platform, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted data storage for sensitive personal data fields including identity document references and financial account references, using industry-standard encryption algorithms.
• Role-based access controls that restrict internal staff access to personal data to only those individuals whose job functions require it. Access logs are maintained and reviewed regularly.
• Two-factor authentication availability for registered player accounts, strongly recommended for all players to activate through their account security settings.
• Automated fraud detection systems that monitor login attempts, transaction patterns, and device fingerprints to identify and block suspicious activity in real time.
• Regular security assessments of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

While bounce88 takes all reasonable measures to protect your data, no online platform can guarantee absolute security against all threats. You play an important role in keeping your account secure: use a strong, unique password for your bounce88 account, do not share your login credentials with anyone, and notify our support team immediately at support@bounce88 if you suspect any unauthorised access to your account.

8 Updates to This Policy

bounce88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the features and services available on the Platform. The effective date at the top of this page will be updated whenever material changes are made.

Where changes are material — meaning they substantially alter the way we collect, use, or share your personal data — we will notify registered players by email to the address associated with their account, or through a prominent notice displayed on the bounce88 platform, prior to the changes taking effect. For non-material clarifications or formatting updates, we may update this policy without individual notification.

Your continued use of bounce88 following notification of an updated Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this page periodically to stay informed about how your personal data is being protected. If at any time you have questions or concerns about this Privacy Policy or our data practices, please contact us at support@bounce88. Our support team is available 24/7, Bangladesh Standard Time (UTC+6).